Buying online in Kenya
M-Pesa is the centre of Kenyan commerce. Most online checkouts are simply a paybill or till number, and paying is a matter of a few taps.
How the market works
Jumia Kenya, Kilimall and Masoko handle general retail, while price-comparison culture is unusually strong — Kenyan shoppers routinely check several listings before buying, which is exactly the behaviour this catalog supports.
Prices are in Kenyan shillings (KES). The shilling is comparatively stable, so listings age better here than in several neighbouring markets.
How people pay
These are the methods stores in Kenya accept. PoolGazal itself never takes payment.
Near-universal. Most checkouts are a paybill or till number.
Offered by the major marketplaces in Nairobi and Mombasa.
Accepted by larger stores, less common for small sellers.
Who delivers
- Sendy
- Widely used by online stores for last-mile delivery.
- G4S Courier
- Reliable countrywide, common for higher-value items.
- Pickup Mtaani
- Neighbourhood pickup points; cheaper than door delivery and very widely used.
Before you buy
- Pickup points are markedly cheaper than door delivery and are available across Nairobi and other towns.
- Confirm the paybill or till number belongs to the registered business name before sending money.
- Cash on delivery is offered by the large marketplaces but not by most small sellers.
Common questions
- Can I pay for online orders with M-Pesa?
- Yes — it is the most common method by a wide margin. Most stores publish a paybill or till number, and some integrate M-Pesa directly into checkout.
- What is Pickup Mtaani?
- A network of neighbourhood collection points where your parcel is delivered for you to collect, at a lower cost than door-to-door delivery.
Prices and availability in our catalog come from third-party marketplaces and can change without notice. Always confirm on the seller's own site before buying — see our terms and advertising disclosure.